• Automatic software updates
• Incremental software maintenance releases
• Tax table updates for your accounting system (Payroll only)
• 2 points annually to be used for:

1. Live eLearning Webcasts (1 point each) - designed to help you learn how to get the most from your software as well as show you how to use the latest enhancements
2. Business Building Webcasts (1 point each) - created to provide insight into various functional areas across your business
3. Support Calls (1 point each) - whatever your need, Sage's Support Team is available to answer your questions
4. Private Tutor (3 points each) - personalized, interactive online training sessions designed to meet your specific training needs

• Access to Sage's award winning online customer support services and knowledgebase - 24 hour a day access to solutions for thousands of common and not-so-common technical questions, technical bulletins, installation tips and troubleshooting hints
• Technical Reference Support Guide (TRSG) - filled with valuable reference information and procedure checklist with frequently asked questions for year end processing
• 20% discount on Sage BusinessWorks-compatible checks and other business forms
• SageTalk online discussion forums, which joins customers with Sage Software Support staff. Get valuable ideas and tips on how to make better use of your software
• Proactive e-mail notifications. Register your e-mail address and you will receive technical bulletins, program updates and product fixes that will help maintain the reliability and efficiency of your software
• Enhanced Tax and 1099 Reporting. Streamline your tax filing process and save money by automatically populating more than 250 federal and state payroll forms using the data in your Sage BusinessWorks solution. Just edit, print and sign! Forms include 941, 940, 4-up W-2s, W-3, state tax forms, new hire reports and more. Enhanced 1099 reporting also produces 1099 Miscellaneous forms

• 10 points annually* to be used for telephone, e-mail and fax assistance directly from Sage Software (1 point each), Live eLearning webcasts (1 point each), Business Building Webcasts (1 point each) and up to 2 Private Tutor Sessions (3 points each)
• 25% discount on Sage BusinessWorks -compatible checks and other business forms**
• Toll-free telephone service

*All unused points will expire when the Silver Plan Expires. Unused points will not be carried over.

• Unlimited points annually to be used for telephone, e-mail and fax assistance directly from Sage Software, Live eLearning webcasts, Business Building Webcasts and 2 Private Tutor Sessions
• Exclusive priority toll-free telephone service
• 25% discount on Sage BusinessWorks-compatible checks and other business forms**  

System Standards for Sage BusinessWorks Version 8

Have you ever uttered “If only my software would just. . .“ or “I really wish my softare could. . .“?  For those of you wishing for particular software enhancements, there is an opportunity to voice your request.  It's quick, it's easy and best of all, it works.

You can submit a product enhancement request by visiting http://support.sagesoftwareinc.com/nps/main.cfm

Log in by using your login id and password and click on the following links:

• Support tab
• Select your product (Sage MAS 90/MAS 200, BusinessWorks, MIP Fund Accounting or Sage Fundraising)
• Product Enhancement Request (located near the bottom right hand corner)

The developers at Sage Software keep a tally of the submitted requests and work to incorporate your desired enhancements into future software releases.

DWD Technology Group sends maintenance plan renewal notices as a convenience to its clients.  Often times, clients prefer to work directly with their contacts at DWD Technology Group rather than through Sage Software.  We've also found that contact information is not always updated with Sage Software which means some clients will not be notified by Sage Software of their maintenance renewal expiration.

If you receive a maintenance renewal notice from both DWD Technology Group and Sage Software, be sure to only renew with either DWD Technology Group or Sage Software, not both.

Detailed explanation of Client Care Plans

The Silver (10 cases) and Gold (unlimited cases) support plans are through Sage Software, Inc.  Their BusinessWorks support team provides phone and online support assistance.  You can contact the BusinessWorks support team at 800.447.5700 or online at http://www.sagesoftwareonline.com/eServices/Main/frmLogin.aspx. 
If you choose to contact the Sage support team online, the following steps will help get to support assistance:
 - Click on the Support Tab
 - Choose your product Sage BusinessWorks
 - Select e-Support
 - Choose Self