Frequently Asked Questions

• Automatic software updates
• Incremental software maintenance releases
• Tax table updates for your accounting system (Payroll only)
• 2 points annually to be used for:

1. Live eLearning Webcasts (1 point each) - designed to help you learn how to get the most from your software as well as show you how to use the latest enhancements
2. Business Building Webcasts (1 point each) - created to provide insight into various functional areas across your business
3. Support Calls (1 point each) - whatever your need, Sage's Support Team is available to answer your questions
4. Private Tutor (3 points each) - personalized, interactive online training sessions designed to meet your specific training needs

• Access to Sage's award winning online customer support services and knowledgebase - 24 hour a day access to solutions for thousands of common and not-so-common technical questions, technical bulletins, installation tips and troubleshooting hints
• Technical Reference Support Guide (TRSG) - filled with valuable reference information and procedure checklist with frequently asked questions for year end processing
• 20% discount on Sage BusinessWorks-compatible checks and other business forms
• SageTalk online discussion forums, which joins customers with Sage Software Support staff. Get valuable ideas and tips on how to make better use of your software
• Proactive e-mail notifications. Register your e-mail address and you will receive technical bulletins, program updates and product fixes that will help maintain the reliability and efficiency of your software
• Enhanced Tax and 1099 Reporting. Streamline your tax filing process and save money by automatically populating more than 250 federal and state payroll forms using the data in your Sage BusinessWorks solution. Just edit, print and sign! Forms include 941, 940, 4-up W-2s, W-3, state tax forms, new hire reports and more. Enhanced 1099 reporting also produces 1099 Miscellaneous forms

• 10 points annually* to be used for telephone, e-mail and fax assistance directly from Sage Software (1 point each), Live eLearning webcasts (1 point each), Business Building Webcasts (1 point each) and up to 2 Private Tutor Sessions (3 points each)
• 25% discount on Sage BusinessWorks -compatible checks and other business forms**
• Toll-free telephone service

*All unused points will expire when the Silver Plan Expires. Unused points will not be carried over.

• Unlimited points annually to be used for telephone, e-mail and fax assistance directly from Sage Software, Live eLearning webcasts, Business Building Webcasts and 2 Private Tutor Sessions
• Exclusive priority toll-free telephone service
• 25% discount on Sage BusinessWorks-compatible checks and other business forms**