Frequently Asked Questions

• Get the latest version of MAS 90 and MAS 200 with annual upgrades to your current modules
• Maintenance releases from Sage's development team. Take advantage of product updates, fixes and minor enhancements that help maintain the reliability and performance of your software
• Get unlimited access to Sage Software Online, the award-winning online support system. This system contains the very same knowledgebase used by Sage's technical support experts. The system provides 24-7 access to solutions for thousands of common and not-so-common technical questions. In addition, Sage Software Online helps prevent software difficulties before they happen by posting the latest product and technical bulletins, installation tips, troubleshooting tips and product release information
• SageTalk discussion forums. These online discussion groups provide you with valuable ideas and tips on how to make better use of your software
• Proactive email notifications. The Subscription Plan email service broadcasts technical bulletins, program updates and product fixes that will help maintain the reliability and efficiency of your software
• Customer self-service options provide you with online access to review and update your company information, such as address, phone numbers, company contacts and more 
• The Technical Reference Support Guide (TRSG) - filled with valuable reference information and procedure checklist with frequently asked questions for year-end processing 
• Keep your tax tables and payroll calculations always up to date with quarterly and year-end Tax Table Updates.
• A 10% discount on Sage MAS 90 and MAS 200-compatible checks and other business forms

• Telephone support, e-mail and fax assistance, directly from Sage Software, for an unlimited number of cases
• Toll-free telephone service
• Online access to your case history so you can verify the status of an open case and view a 13-month history of past cases, including analysts notes and resolutions
• 15% discount on Sage MAS 90 and MAS 200-compatible checks and forms

• Telephone support, e-mail and fax assistance, directly from Sage Software, for an unlimited number of cases
• Exclusive priority toll-free telephone service
• Online access to your case history so you can verify the status of an open case and view a 13-month history of past cases, including analysts notes and resolutions
• 15% discount on additional Sage MAS 90 or MAS 200 modules (does not apply to third-party applications or additional users)
• 20% discount on Sage MAS 90 and MAS 200-compatible checks and forms

Please note that all support services related to these plans are provided directly from Sage Software