MIP Fund Accounting Software Maintenance/Support Plan Provided by Sage Software
MIP Fund Accounting Gold Plan includes:
- Unlimited toll-free telephone and e-support directly from Sage Software
- Access to Sage Software Online Support and Services
- Free maintenance releases
- Free software upgrades (as released)
- Free Payroll Tax Table and W-2 Form updates (Payroll customers only)
- Full access to the Online Knowledgebase
Please note that all support services related to this plan are provided directly from Sage Software
(permalink) If you have a maintenance plan that has lapsed past its expiration date, please contact Sherry Simerman at 800.232.8913 at DWD Technology Group. She will work with you and our contacts at Sage Software to bring your maintenance plan up to date.
(permalink)Contact John Haney, CPA at 800.232.8913 or jhaney@dwdtechgroup.com to discuss your organizations unique software needs and schedule a time to walk through the software.
(permalink)Because the non-profit industry is such a close community, often times current MIP Fund Accounting clients find other organizations that could benefit from using the software. When this happens, the current MIP Fund Accounting user generally becomes a referral source for the interested organization. If you find yourself in a position where you know an organization who is interested in learning more about MIP Fund Accounting, you can benefit by utilizing Sage Software's Customer Referral Program. Contact Sherry Simerman at 800.232.8913 if you have any questions.
(permalink)You may either contact DWD Technology Group or Sage Software for Sage MIP Fund Accounting software support.
To speak with a Systems Consultant at DWD Technology Group for your software support needs, please call 800.232.8913.
If you have an active Gold Support Plan through Sage Software, you can contact their software support staff.
(permalink) Have you ever uttered “If only my software would just. . .“ or “I really wish my softare could. . .“? For those of you wishing for particular software enhancements, there is an opportunity to voice your request. It's quick, it's easy and best of all, it works.
You can submit a product enhancement request by visiting http://support.sagesoftwareinc.com/nps/main.cfm
Log in by using your login id and password and click on the following links:
- Support tab
- Select your product (Sage MAS 90/MAS 200, BusinessWorks, MIP Fund Accounting or Sage Fundraising)
- Product Enhancement Request (located on the bottom right hand corner)
The developers at Sage Software keep a tally of the submitted requests and work to incorporate your desired enhancements into future software releases.
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Generally Sage Software releases a major enhancement to Sage MIP Fund Accounting once a year. All Sage MIP Fund Accounting users with an active Gold Support plan should receive their software upgrade CD in the mail.
(permalink)DWD Technology Group offers MIP User Group meetings in Fort Wayne, IN, Indianapolis, IN and Toledo, OH. The user groups are beneficial in a number of ways including learning about the latest enhancements to MIP Fund Accounting, obtaining new ideas to better utilize your software and meeting other MIP Fund Accounting software users.
(permalink)The Microix Requisition/Purchase Order Module is designed to address the needs of nonprofit organizations. It allows each department to enter a requisition electronically. As these are entered, the available funds are displayed on-line. Once the requisition has been approved through the multi-level approval process, it is converted to a purchase order and seamlessly transferred to MIP as an un-posted encumbrance or A/P transaction.
Learn more about the Requisition/Purchase Order Module by Microix, Inc.
(permalink)DWD Technology Group sends maintenance plan renewal notices as a convenience to its clients. Often times, clients prefer to work directly with their contacts at DWD Technology Group rather than through Sage Software. We've also found that contact information is not always updated with Sage Software which means some clients will not be notified by Sage Software of their maintenance renewal expiration.
If you receive a maintenance renewal notice from both DWD Technology Group and Sage Software, be sure to only renew with either DWD Technology Group or Sage Software, not both.
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