Customer Relationship Management (CRM)

17 Rules of the Road for CRM
When it comes to choosing the right customer relationship management (CRM) system for your business, it's important to understand all the benefits of an integrated CRM system before beginning your selection process.  When you launch a CRM implementation, your choices can impact nearly everyone in your company.  These 17 "rules of the road" for CRM were collected from executives, managers, employees, and consultants who shared their experiences with us. 
[ PDF360.97 KB ]
A-Z Glossary of CRM and Related Terms
This helpful guide explains Customer Relationship Management (CRM) terms from A thru Z.
[ Adobe PDF Document3.55 MB ]
Sage CRM: On Demand or On Premise
This whitepaper examines the five most important considerations associated with CRM selection and discusses how both  on-demand and on-premise deployments impact upon them.
[ Adobe PDF Document3.63 MB ]

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