How do I set up my Sage Software Online account and download software updates? Sage Software's online support system contains a wealth of information including a knowledgebase for BusinessWorks which is a valuable learning center you'll want to visit often. To access Sage Software's online support system, you'll need to be listed as an active contact on our Sage account and have a login and password created. Account setup instructions. Once you are able to log into Sage Online, click on the support tab and locate the section titled "downloads". In this area, click on the link titled "service packs". Doing so will provide you with the available service packs to download. Make sure you choose the correct service pack version which is based upon the version of BusinessWorks you are running.