Learn about Sage Production Management licensing changes and Sage support options.

Last month, we introduced you to the new Sage Production Management which replaces the legacy Sage 100 Work Order module.  Let’s take a look at the changes in your Sage 100 licensing that it will bring.

Sage Production Management License Changes

Starting June 1, 2019, Work Order customers renewing their maintenance and support contract for Sage 100 perpetual will receive a $0 license for Sage Production Management in place of Work Order.  Maintenance and support (M&S) cost will vary depending on when your license is due for renewal.

If you’re a Sage 100cloud subscription customer, your Work Order subscription will be replaced with a subscription for Sage Production Management.

Contact us with questions about pricing which is slightly different than Work Order.

What It Means Going Forward

Sage will continue supporting legacy Work Order and Material Requirements Planning (MRP) until March 2022.

So while you may choose to continue using legacy Word Order for a while, Sage has created a migration tool that ensures a smooth upgrade process, making it easy to take advantage of the new and enhanced functionality.

In addition, a new MRP module that’s compatible with Sage Production Management is scheduled for release at the end of June 2019 for both Sage 100 perpetual and subscription customers.

Contact us with any questions about the changes in product features or licensing.

Using Sage Support Courtesy Call Back Option

Sometimes when you contact Sage Support, call volume is higher and you may be asked if you’d like a courtesy call back.  Let’s take a look at how it works and what to expect.

When will you be called back?

Sage will call you back within the same period of time as if you chose to remain on hold (and always on the same day). For example, if you are 10th in line when you choose a callback, Sage will call you after finishing with the 9th customer.

What number should you leave for a callback?

If you need to use your office/desk phone while you are waiting for the call back (be sure to include your extension), Sage recommends providing your cell phone number.

What if you miss the callback?

Unfortunately, Sage is not able to keep calling until they reach you. A support rep will leave a message, if possible, but you’ll need to call back in again.

DWD’s software consultants are always available to provide Sage 100 support when needed.  Contact us at 800.232.8913 or 260.423.2414 and ask for one of our Sage 100 team members.

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