You have invested in your IT infrastructure and rely on its performance, security and reliability.  DWD’s custom managed IT services ensures you have a qualified team proactively supporting this critical asset.

With DWD’s custom managed services, you leverage the knowledge and experience of IT experts who possess a thorough understanding of networks, server backups, patch management, network monitoring, network security and more.

DWD’s Custom Managed IT Services Key Areas:

Routine Proactive Maintenance

DWD’s routine proactive maintenance applies critical updates and service packs to servers to improve the security and reliability of your environment.

Left unchecked, sooner or later your network will fail, leaving customers un-served and employees idle. With DWD’s Routine ProActive Maintenance, scheduled assessments, streamlined patch management and detailed reporting will reduce the burden of routine maintenance and help prevent downtime and increase system stability.

Routine ProActive IT Maintenance Benefits:

  • Predictable Costs – You’ll be able to budget and plan for periodic maintenance service up front.
  • Improved Performance and Security – By having the latest system updates, patches, drivers, antivirus, you can reduce the risk of downtime, hardware conflicts and security breaches.

Routine ProActive IT Maintenance Services


  • ProActive antivirus software management
  • Performance and error monitoring
  • Microsoft, Apple and third party patch & update management
  • Scheduled preventative maintenance


  • ProActive antivirus and intrusion protection
  • Patch and update management
  • Performance and error monitoring
  • Scheduled preventative maintenance
  • Disk and storage management

24X7 Technology Monitoring

Maximize the uptime of your servers and applications and ensure your critical IT infrastructure is performing optimally.

Remote monitoring and management technology has advanced to the point that businesses of any size can afford protection that was once only affordable for large corporations.

There are a number of things that can be monitored with technology monitoring services. The most popular include application and system performance, bandwidth usage, and server status.

DWD’s 24X7 Technology Monitoring Services Include:

  • Windows & Linux servers
  • Windows & Mac desktops
  • Routers & Firewalls
  • Virtual Server Hosts
  • Mobile Devices
  • And More.

Benefits of 24X7 Technology Monitoring

  • Small and mid-size businesses can enjoy enterprise-level automation and monitoring
  • Issues are detected before they become major problems and system failure is avoided
  • The life of technology devices can be extended with improved performance
  • Maximizes uptime

24X7 monitoring, automated alerts, and periodic reporting are vital for maintaining the health of your IT system. Contact DWD today to discuss technology monitoring services for your business.

Biannual Virtual CIO meetings

We will recommend specific ways technology can make your business more efficient, more economical and competitive in your industry.

Biannual Virtual CIO meetings ensure your technology aligns with your company goals.

DWD’s managed services clients are assigned a personal Virtual CIO (Chief Information Officer) to their team. The Virtual CIO, working with your lead engineer, performs the same functions as a conventional CIO. Those duties include formulating strategic IT goals, planning the IT budget, analyzing and reworking business processes and facilitating technology changes.

The Virtual CIO will help maintain your IT infrastructure — keeping the lights on — but will also provide more-forward looking services. For example, a Virtual CIO can work with you to plan a technology roadmap and identify opportunities to use new technology tools. If your business lacks an IT department or has a limited IT staff, wider decision-making authority and technology deployment responsibilities can be granted to the Virtual CIO.

DWD’s Biannual Virtual CIO Meetings Cover:

  • Asset Management – projecting replacement timing and costs
  • Compliance Issues
  • Security
  • Trending – new technology options specific to your industry

We will recommend specific ways technology can make your business more efficient, more economical and competitive in your industry.

DWD can custom tailor a bundle of services to meet your managed IT services needs. Our personalized plans offer several services to help your business run more efficiently.