Frequently Asked Questions

Frequently Asked Questions2019-05-14T11:00:21-04:00
What is the Microix Budget Module for Abila MIP Fund Accounting?2019-07-02T10:54:16-04:00

The Microix Budget module is an advanced budget planning tool.  It allows managers to budget personnel and non-personnel expenses and combine them into one master budget.  In addition, department managers can prepare their own budgets (with enforced restrictions) and then route them for electronic approval.  At any point, finance can see a bird’s eye view of the budget by running a consolidated report of all manager’s budget worksheets.  Lastly, you can have multiple budgets and make budget adjustments throughout the year.  Learn more about the Budget module by Microix, Inc.

What is the recommended bandwidth for using MIP Cloud?2019-07-02T10:38:03-04:00

Minimum bandwidth is all that is needed (80 KB per second or higher, which most internet providers are faster than this).  What is more important is a steady connection.  MIP Cloud might not be ideal for remote organizations using Satellite internet.

Is there a limit to the database size in MIP Cloud?2019-07-02T10:32:49-04:00

No.  MIP Cloud allows for unlimited database sizes.  So, even if you’ve been on the software for years, it’s not a concern.

Will moving to MIP Cloud break my imports?2019-07-02T10:29:45-04:00

No, moving to MIP Cloud will not break your imports.  Imports use the same definition files in the cloud version.

Do Microix, Payroll, Human Resources, and Employee Web Services work in MIP Cloud?2019-07-02T10:27:29-04:00

Yes.  There are a few Microix features that are currently limited, but the developers are hard at work trying to incorporate all features.

Will I be forced to move to MIP Cloud?2019-07-02T10:16:32-04:00

MIP recognizes not everyone prefers to operate their software in the cloud.  As a result, they are continuing to offer both an on-premise as well as a cloud solution.

When should I consider migrating to MIP Cloud?2019-07-02T10:09:50-04:00

One of the primary times to consider switching to the cloud is when your server is out of date and it’s time to upgrade.  Switching to the cloud will save you hardware and setup costs.  Other times to consider switching are when you’re trying to reduce IT costs, don’t feel comfortable with your backup and disaster recovery plan, or desire anywhere/anytime access.

What’s the difference between MIP Cloud and MIP?2019-07-02T09:48:54-04:00

MIP can be used and deployed either in the cloud or on-premise.  You can also switch between the two at any point regardless of what version you’re on or which version you originally deployed.  Using MIP Cloud, you have access to MIP’s new “Modern” user interface.  The database is also stored at a tier one data center where industry best practices are used for backups and disaster recovery.  The on-premise solution is installed on a server and utilizes MIP’s “Classic” user interface.

How can Abila MIP Fund Accounting be acquired?2019-07-02T09:28:17-04:00

MIP Fund Accounting can be purchased as a subscription or a one-time perpetual software license.

How do I know if I should consider the Abila MIP Fund Accounting software solution?2019-07-02T09:20:47-04:00

In any software search, you’ll want to keep your needs in mind.  Partnering with a good systems consultant can help you identify and evaluate your organization’s needs.  That said, here are some common key identifiers:

  1. You have used QuickBooks and are running into limitations.
  2. You have to use a lot of Excel spreadsheets outside your current system to get the data you need.
  3. You have to manipulate reports outside of your current system.
  4. You’re on an entry level or aging system like BusinessWorks, Sage 50, CMHC, Great Plains, Dynamics, Solomon or Fundware to name a few.
  5. You need to track Grants, Programs, Locations, and/or Departments.
If I purchase a more expensive software program, will it have all the features of my current program plus more?2019-05-29T08:21:21-04:00

While the new program is likely to have more features it is not safe to assume that the more expensive software will have all the features of your current low end system.  Because of their design for small business and small databases, QuickBooks and Sage 50 (Peachtree) have some features that even high end systems don’t contain.

What’s new in Sage BusinessWorks Version 2012?2019-05-29T08:33:56-04:00
What’s new in Sage Fixed Assets 2013?2019-05-29T08:30:02-04:00
What is Sage Fixed Assets Depreciation?2019-05-29T08:34:49-04:00
What is Sage Fixed Assets Tracking?2019-05-29T08:30:51-04:00
What is Sage Fixed Assets Planning?2019-05-29T08:22:10-04:00
What is Sage Fixed Assets Reporting?2019-05-29T08:32:21-04:00
Will I be able to migrate data from my old software package to the new software system?2019-05-29T08:35:43-04:00

Yes, it is generally possible, however it depends on the data you would like to migrate and how much history you would like to move over to the new system.  Typically, vendors, customers and beginning balances are brought over.  Bringing over additional data is possible, however it would increase the cost and lengthen the implementation timeline.

Who will provide training and ongoing support following our ERP software implementation?2019-05-29T08:33:09-04:00
Our software consultants continue to work with our clients as needed after the initial software implementation.  We can provide general process training for new employees, refresher training for year-end processing, assistance setting up and learning a new module and more.   We offer training and support on-site, over the phone and also remotely based on your need.
Who should be part of the software selection process?2019-05-29T08:27:35-04:00

It’s important that you’ve assembled a team of employees that cover all important areas of your business.  Each team member should share the individual software requirements from their department/function.

Someone at your company should be the Project Leader that gathers together all this information and provides it to the software partner.  The Project Leader needs to make certain all your software requirements will be met with the new software system.

When should I ask for a demonstration of the software?2019-05-29T08:26:30-04:00

Before you ask for a software demonstration, you’ll want to know the exact requirements your business has for the new software system.  Once your needs have been determined, you should ask for a custom tailored software demonstration that focuses around your specific requirements.

Requesting a custom tailored software demonstration rather than a broad demo will help you determine if the software will satisfy your business needs.

How do I determine an appropriate software budget?2019-05-29T08:25:32-04:00

It’s best to research software solutions first to help you begin to build your budget.  Depending upon your business requirements, there are different software products that provide varying degrees of functionality.  As you review different solutions that meet your requirements, you will typically find the costs of the different software options to be comparable.  From there, you should be able to realistically create an estimated budget for your new software system, implementation, training and on-going support.

For small and medium size business’s the
software can range from $200 to $50,000. It depends on your specific
needs and number of system users. Fees to implement
the software typically range from .50 to 2 times the price of the
software, again depending on the specific needs of the company.

What are the best questions to ask during the software demonstration?2019-05-29T08:29:11-04:00

The partner providing the software demonstration should have gathered your main software requirements prior to the demo.  You should ask questions during the demonstration that focus around how the solution meets your business needs today and into the future.

How do I make sure I choose the best software partner to help me select new software.2019-05-29T08:24:52-04:00

When evaluating a new software solution, you are not only evaluating the product, but also the partner that will provide you implementation, training and on-going support.  It is very important to select a partner you feel comfortable working with and one that is competent with the solution.

A few important areas to look at when you are searching for a partner include:
  • Make sure you choose a partner who will take the time to understand your needs and walk you through the software before you purchase.
  • Determine if the partner has your best interest in mind.  Are they truly trying to find a solution that works best for your business?  Or are they just trying to sell you their software package?
  • Ask if the software partner has multiple staff available to support you, particularly in emergencies.  How many consultants do they have on staff?
  • Ask if the partner has the ability to customize the software.  It can be very advantageous to work with a partner that has on staff expertise to tailor the software to your particular needs.
  • Determine if the partner understands both the technical capabilities of the software , but also the practical uses for your business.  They should be a resource for technical, accounting, payroll, distribution and manufacturing advice as it relates to the software implementation and support.

DWD has helped hundreds of companies select and implement software solutions.  Contact us today at 800.232.8913 or info@dwdtechgroup.com to see how we can be of assistance.

How do I guarantee the new software I select will work well for my business?2019-05-29T08:24:11-04:00

We suggest you have a software needs assessment completed before you look at any new software systems.  You need to first understand the unique requirements your business has for the new software system.  Once this has been determined you can review different software systems to determine which ones best fit your needs.

A few other important areas to look at when you are selecting a new software system include:

  • Make sure you can use the software for everyday activities.  Ease of use is one of the most important considerations.
  • Be sure the software can be customized.  Your business needs will change over time so it’s important to make sure you new software system can adjust to those changes.
  • Determine if your current hardware will run the desired software system.  Be sure to consider whether hardware updates the server or workstations are needed before purchasing new software.
  • Ensure the software developer is financially sound and committed to the product.
Do I need to think about our existing front-end and third party software systems when purchasing a new ERP system?2019-05-29T08:23:31-04:00

Yes, making sure the new software system has the ability to integrate with your existing CRM, HR, Payroll, POS, E-commerce, warehouse, custom manufacturing, shipping or other industry-specific solution can provide enormous time savings for your employees.  Integrations also provide owners and managers with real-time visibility of data, improving their ability to make quick and accurate business decisions.

Most ERP software solutions have their own APIs that can facilitate integration with other software systems or databases.

Should I ask for references from the software partner?2019-05-29T08:22:50-04:00

Yes, before making a commitment to a software partner and a new software solution you should ask for references from previous customers.  Doing so will put their claims to the test.  You’ll want to look to see if the previous customer had any issues with the software itself as well as the support they received from the software partner.

What can I do if I have allowed my maintenance/support contract to lapse?2019-05-29T08:46:11-04:00

If you have a maintenance plan that has lapsed past its expiration date, please contact Sherry Simerman at 800.232.8913 at DWD Technology Group.  She will work with you and our contacts at Sage Software to bring your maintenance plan up to date.

How do I set up my Sage Software Online account and download software updates?2019-05-29T08:36:33-04:00
Sage Software’s online support system contains a wealth of information including a knowledgebase for BusinessWorks which is a valuable learning center you’ll want to visit often.  To access Sage Software’s online support system, you’ll need to be listed as an active contact on our Sage account and have a login and password created.  Account setup instructions.
Once you are able to log into Sage Online, click on the support tab and locate the section titled “downloads”.  In this area, click on the link titled “service packs”.  Doing so will provide you with the available service packs to download.  Make sure you choose the correct service pack version which is based upon the version of BusinessWorks you are running.
What is the Microix E-Requisition Module for Abila MIP Fund Accounting?2019-07-01T16:40:26-04:00
The Microix E-Requisition Module allows each user to enter a requisition electronically.  As these are entered, the available funds are displayed on-line.  Once the requisition has been approved through the multi-level approval process, it is converted to a purchase order and seamlessly transferred to Abila MIP Fund Accounting as an un-posted encumbrance or A/P transaction.  Learn more about the Requisition/Purchase Order module by Microix, Inc.
What can I do if I have allowed my Abila MIP maintenance/support contact to lapse?2019-07-02T10:58:04-04:00

If you have a maintenance plan that is past its expiration date, please contact Sherry Simerman at 800.232.8913 at DWD.  She will work with you and our contact at Abila to bring your maintenance plan up to date.

What does a current Abila MIP maintenance and support plan provide?2019-07-02T10:46:05-04:00

A current Abila MIP Fund Accounting maintenance and support pan provides you with:

  1. Access to the latest MIP releases and features
  2. Access to the latest tax forms (1099s, W-2s, etc.) and payroll tax tables (Federal and State)
  3. Access to MIP’s support team
My GL account does not appear when entering sales invoices or receipts in Sage 50 (Peachtree). How do I change this?2019-05-29T08:43:01-04:00
If you recently installed Sage 50 (Peachtree) or installed a Sage 50 (Peachtree) upgrade, the general ledger accounts may not show in the sales invoicing or receipts screen.  This can be fixed within the Sage 50 (Peachtree) options.  From the main menu of Sage 50 (Peachtree), click on Options-Global.  Locate the section called “Hide General Ledger Accounts”.  Take the check mark out of the Accounts Receivable box, click on Ok.  When you go to sales invoicing or receipts, you should now see your general ledger accounts.
How do I write off an invoice in Accounts Receivable as a bad debt in Sage 50 (Peachtree)?2019-05-29T08:42:12-04:00
Follow these steps to write off a sales invoice, whether unpaid or partially paid, as a bad debt:
  1. Identify the customer and invoice number to be written off as bad debt.
  2. From the menu bar, select Tasks, Receipts.
  3. In the Customer ID field, select the customer that has the invoices that are outstanding for this customer.
  4. The Apply to Invoices tab will display with the invoices that are outstanding for this customer.
  5. Enter a unique reference number which will help identify the receipt as a write-off, for example WO-001.
  6. Place your cursor in the Cash Account box in the upper right-hand corner.  Click on the magnifying glass and select the Bad Debt Expense Account from the drop-down list.
Note: If you cannot change the cash account in Step #6, you may have the Hide General Ledger Accounts global option activated.  To look up or enter the Bad Debt Expense Account, click on the Journal icon to display the Accounting Behind the Screens window where you can change the cash account ID.  Select Ok to return to the Receipts window.

7. Select the invoice you wish to write off as a bad debt and select its PAY check box.

8. Save the entry.

Note: Go back into Tasks-Receipts and change the cash account back to the proper account.  After completing the steps above the cash account will be set to the Bad Debt Expense Account and must be reset back to the cash account.

What to do if your aging report does not match the General Ledger balance in Sage 50 (Peachtree).2019-05-29T08:41:29-04:00
The Aged Receivables and Aged Payables report should always agree with their corresponding General Ledger Accounts.  Below are the most common reasons for discrepancies between the aging reports and their corresponding accounts.
  1. If the Beginning Account Balance for the AR (or AP) Account and the Customer (or Vendor) Beginning Balances (i.e. the outstanding invoices from before you started using Sage 50 (Peachtree)) were not equal, than the aging report and the account will not match.
  2. If any entries were posted to the AR account that did not originate in either Sales Journal (SJ) or Cash Receipts (CRJ) Journal, then the aging report and the account will not match.  Note: The Accounts Payable corresponding report would be Purchase Journal (PJ) or Cash Disbursements Journal (CDJ).
  3. If any invoices or Cash Receipts/Payments were posted to an account other than the AR (or AP) account, then the report and the account will not match.
To check #1, you can ask the question, did the Aging Report ever match the AR (or AP) account?  If they matched last month, focus on #2 and #3 above.  You can Preview or Print the General Ledger for the account and look at the Journal (Jrnl) column to find entries that are not from the appropriate journal.  For AR the Jrnl column should list SJ (Sales Journal) or CRJ (Cash Receipts Journal).  You can also view the Sales Journal and Cash Receipts Journal and look for entries that do not include the AP account.
If they never matched, focus on #1 and either put in the Customer Beginning Balances that are missing or adjust the AR account so that it matches the total of the Customer Beginning Balances (i.e. Outstanding Invoices).  A good source for this would be an Aging Report for the period immediately proceeding your start date in Sage 50 (Peachtree).
Should I run the new software system parallel with our old system?2019-05-29T08:40:45-04:00

While this approach was necessary in the days when systems were custom made for individual companies, current day software is much more reliable in its ability to process transactions.  Also given the high pace of most offices these days, running two systems for a significant length of time is just no longer practical for most companies.  Testing normally consists of running a test batch of transactions that represent the transactions that will be run on the system.  This is typically a couple of days to a weeks worth of transactions that give you the ability to evaluate the system and make any minor needed adjustments before going live.

I’ve heard stories about software implementations that go on for years, costing millions of dollars. Is that a risk for my business?2019-05-29T08:37:43-04:00

While there will always be some risks in implementing new software, they are much smaller projects than the Fortune 500 companies that install multi-million dollar systems while coordinating 100’s if not 1,000’s of users.  Projects for small to medium size business do not involve the complexity of the large company projects so the risk is much smaller.

If I purchase a more expensive software program, will it have all the features of my current program plus more?2019-05-29T08:38:33-04:00

While the new program is likely to have more features it is not safe to assume that the more expensive software will have all the features of your current low end system.  Because of their design for small business and small databases, QuickBooks and Sage 50 (Peachtree) have some features that even high end systems don’t contain.

How can I obtain support for my Abila MIP Fund Accounting software?2019-07-02T10:59:51-04:00

You may either contact DWD Technology Group or Abila for MIP Fund Accounting software support.

To speak with a Systems Consultant at DWD Technology Group, please call 800.232.8913.

If you have an active maintenance and support plan through Abila, you can contact their software support staff.

Will a Sage 100 (MAS 90/200) upgrade work for my business?2019-05-29T08:47:05-04:00

Sage 100 (MAS 90/200) works well for wholesalers, distributors, manufacturers and retail or service industry businesses.  We understand every business is unique and it is our desire to learn how you are utilizing your current software package, what needs are not being met, as well as any additional functionality you may require.  Your systems consultant will help you understand how Sage 100 (MAS 90/200) can provide the information you need to run your business.

What is the difference between Sage 100 Standard (MAS 90) and Sage 100 Advanced (Sage MAS 200)?2019-05-29T08:48:26-04:00
Sage 100 Standard (MAS 90) operates as its own system or on Windows networks. This software is configured for companies with less than 15 system users or light transaction volume.
Sage 100 Advanced (MAS 200) is the server version of Sage 100 Standard. The software offers the same functionality, but operates solely on a Windows network server.  Sage 100 Advanced is for companies with 15 or more system users, large data volume and remote sites.
How can I arrange to see a demonstration of Abila MIP Fund Accounting software?2019-07-02T11:03:59-04:00

Contact John Haney, CPA (jhaney@dwdtechgroup.com) or Adam Westgerdes, CPA (awestgerdes@dwdtechgroup.com) at 800.232.8913 to discuss your organization’s unique software needs and schedule a time to walk through the software.

How can I better use Sage 100 (MAS 90/200) to increase efficiency & profitability for my business?2019-05-29T08:57:16-04:00
DWD Technology Group specializes in work flow optimization for distribution, manufacturing and accounting processes.
Ways DWD Can Help You Maximize the Use of Your Sage 100 (MAS 90/200) Software:
  • Review daily processes to increase profitability & efficiency.
  • Find ways to readily have access to important reports and other key performance indicators of your business.
  • Customize Sage 100 (MAS 90/200) to save employees with demanding daily entry tasks.
  • Integrate Sage 100 (MAS 90/200) with other software packages to eliminate duplication of data entry.
  • Learn ways to automate manual processes.
  • Find ways to easily access business or customer data, such as a report showing customer purchases comparison to prior year, late shipment report, slow moving inventory, etc.
  • Set up alerts or automatic emails to staff or customers when a specific event happens.
  • Integrate sales and accounting systems.
  • Learn ways to better track inventory within your warehouse.
  • Learn ways to improve your picking and packing process.
  • Improve the way you are capturing costs involved in production.

Request a FREE Sage 100 (MAS 90/200) Business Process Review today!  Contact David Overholt at 800.232.8913 or info@dwdtechgroup.com.

If I have purchased a Sage BusinessWorks Silver or Gold support plan who do I contact for support?2019-05-29T08:58:42-04:00

The Sage BusinessWorks Silver (10 cases) and Gold (unlimited cases) support plans are through Sage Software, Inc.  Their BusinessWorks support team provides phone and online support assistance.  You can contact the BusinessWorks support team at 800.447.5700 or online at http://www.sagesoftwareonline.com/eServices/Main/frmLogin.aspx.
If you choose to contact the Sage support team online, the following steps will help get to support assistance:
– Click on the Support Tab
– Choose your product BusinessWorks
– Select e-Support
– Choose Self

How frequently does Abila announce a major enhancement to its MIP Fund Accounting software?2019-07-02T11:05:55-04:00

Generally Abila releases a major enhancement to Abila MIP Fund Accounting twice a year.  Tax updates are released periodically throughout the year.  All Abila MIP Fund Accounting users with an active support plan should receive notices of software upgrades.

What is Sage 100 (MAS 90/200) Web-based/On-line Training?2019-05-29T09:00:19-04:00

Web-based training is led by an instructor and is delivered online at a specific date and time.  All you need is a computer, phone, and an Internet connection.  Everything happens live, so you can ask questions and interact with other participants.  Web-based training combines the interaction of a classroom with the convenience of staying right where you are!

DWD’s Web-based Training Offers You:
  • Convenience – Receive the training you need right from your office.  You don’t have to worry about being away from home and work for days at a time.
  • Lower Cost – Eliminate travel expenses associated with traditional classroom training.  All you need is a computer with Internet access.
  • High Quality – Our web-based training sessions are taught by our highly knowledgeable software consultants.  The same software consultants that provide you installation and support services.
What are the benefits of attending one of DWD Technology Group’s Abila MIP Fund Accounting User Group meetings?2019-07-02T11:24:03-04:00

DWD Technology Group offers Abila MIP Fund Accounting Users Group meetings in cities in Indiana, Ohio and Michigan.  We also offer a webinar option for clients not located near one of our onsite meetings. 

The user groups are beneficial in a number of ways including learning about the latest enhancements of Abila MIP Fund Accounting, obtaining new ideas to better utilize your software and meeting other Abila MIP Fund Accounting software users.
Where do I go for support, Sage or DWD Technology Group?2019-05-29T09:01:51-04:00

Sage Software and DWD Technology Group each handle different aspects of support for your Sage 100 (MAS 90/200) accounting system.

If you have a software question and are on a Sage telephone support plan, you can contact Sage Software directly.

DWD Technology Group’s software consultants are highly skilled and dedicated to the needs of your business.  They provide phone, on-site, and remote services including:

  • Sage 100 (MAS 90/200) installation and configuration
  • Systems integration with 3rd party applications
  • Software customization & custom Crystal Reports
  • Sage 100 (MAS 90/200) training
  • Sage 100 (MAS 90/200) upgrades
  • System analysis – to optimize your software usage
  • Network and hardware installation
  • Network and hardware repair
  • Network and hardware upgrades
  • Network and hardware maintenance
Sage 100 (MAS 90/200) Master Developer Certification – What Does This Mean to You?2019-05-29T09:02:40-04:00
While Sage 100 (MAS 90/200) fills the broad requirements of most businesses, occasionally additional functionality is required to meet unique needs.  As a Sage 100 (MAS 90/200) Master Developer, DWD is able to assist with the development of needed software customizations to help expand Sage 100 (MAS 90/200) functionality for your business.
DWD Technology Group has received the Master Developer Certification from Sage Software for version 4.x of Sage 100 (MAS 90/200).  With over 8 years of Master Developer Certification, the consultants at DWD continually expand their software knowledge is order to provide you with the finest support services available.
For more information about customizing your Sage 100 (MAS 90/200) software, please contact David Overholt, Project Manager at 800.232.8913.
What benefits do I receive with my Sage 100 (MAS 90/200) software maintenance plan?2019-05-29T09:03:49-04:00
Software Maintenance Plans Provided by Sage Software
Silver Maintenance/Support Plan
  • Get the latest version of Sage 100 (MAS 90/200) with annual upgrades to your current modules
  • Maintenance releases from Sage’s development team. Take advantage of product updates, fixes and minor enhancements that help maintain the reliability and performance of your software
  • Access to the Sage support team for five (5) support cases annually
  • Get unlimited access to Sage Software Online, the award-winning online support system. This system contains the very same knowledge base used by Sage’s technical support experts. The system provides 24-7 access to solutions for thousands of common and not-so-common technical questions. In addition, Sage Software Online helps prevent software difficulties before they happen by posting the latest product and technical bulletins, installation tips, troubleshooting tips and product release information
  • Proactive email notifications. The Silver Plan email service broadcasts technical bulletins, program updates and product fixes that will help maintain the reliability and efficiency of your software
  • The Technical Reference Support Guide (TRSG) – filled with valuable reference information and procedure checklist with frequently asked questions for year-end processing
  • Keep your tax tables and payroll calculations always up to date with quarterly and year-end Tax Table Updates.

 

Gold Maintenance/Support Plan
The Gold Plan provides you with all the benefits of the Subscription Plan, plus:
  • Unlimited number of support cases direct with Sage support
  • Front-of-the-line access to a phone analyst
  • Extended support hours
  • Upgrade planning assistance
  • Unlimited Anytime Learning courses

Please note that all support services related to these plans are provided directly from Sage Software