The Sage BusinessWorks Silver (10 cases) and Gold (unlimited cases) support plans are through Sage Software, Inc.  Their BusinessWorks support team provides phone and online support assistance.  You can contact the BusinessWorks support team at 800.447.5700 or online at
If you choose to contact the Sage support team online, the following steps will help get to support assistance:
– Click on the Support Tab
– Choose your product BusinessWorks
– Select e-Support
– Choose Self