Earlier this year, Sage CRM 2021 (R1) was released with new features to make it even easier to manage your sales tasks, contacts, opportunities, and more.

Here’s a look at what’s new in Sage CRM 2021.

Telephone Numbers as Hyperlinks

Staring with Sage CRM Version 2021 R1, all telephone numbers in Sage CRM are formatted as telephone links.

With this now-familiar “tap to call” functionality that’s prevalent in other apps you probably use, you can tap a telephone link in Sage CRM using a phone-capable device to call a phone number without having to dial it manually.

On a desktop computer, when you click a telephone link, you’ll be prompted to select an application (for example, Skype) in which you want to open the link.

Customizing Lists and Grids

Now, system administrators can use inline customization to change lists and grids which allows you to see how a list or grid looks like before and after your changes.

Lists are displayed when you select a tab within the context of company, case, lead, opportunity, solution, or person.

Grids are used to display the results of a search for a person, lead, case, opportunity, and so on. Grids are also displayed on the Company Quick Look tab.

In both cases, it’s now even easier to make sure the data you need in Sage CRM is displayed in a way that fits the way your sales team likes to work.

What's New in Sage CRM 2021

Self-Service Password Recovery

This handy new feature in Sage CRM 2021 R1 enables users to reset their Sage CRM password without contacting the system administrator.

When this feature is enabled in the system, a Forgot My Password link is added to the Sage CRM logon screen.  To reset a forgotten password:

  1. Launch the Sage CRM logon screen
  2. Enter your user name in the User Name field
  3. Click the Forgot My Password link

Sage CRM will send an automated email containing a password reset link to the email address associated with the user name. You can then reset your password by clicking the password reset link in the email.

Technology Updates

A few technology platform updates in Sage CRM 2021:

  • Support for Microsoft Azure Virtual Machines
  • Support for OAuth 2.0
  • Ability to accept web leads from multiple IP addresses

Please be sure to contact our Sage CRM team if you have questions, want a copy of the full release notes, or need help upgrading to Sage CRM 2021.

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