What benefits do I receive with my Sage 100 (MAS 90/200) software maintenance plan?

Software Maintenance Plans Provided by Sage Software
 
Silver Maintenance/Support Plan
  • Get the latest version of Sage 100 (MAS 90/200) with annual upgrades to your current modules
  • Maintenance releases from Sage's development team. Take advantage of product updates, fixes and minor enhancements that help maintain the reliability and performance of your software
  • Access to the Sage support team for five (5) support cases annually
  • Get unlimited access to Sage Software Online, the award-winning online support system. This system contains the very same knowledge base used by Sage's technical support experts. The system provides 24-7 access to solutions for thousands of common and not-so-common technical questions. In addition, Sage Software Online helps prevent software difficulties before they happen by posting the latest product and technical bulletins, installation tips, troubleshooting tips and product release information
  • Proactive email notifications. The Silver Plan email service broadcasts technical bulletins, program updates and product fixes that will help maintain the reliability and efficiency of your software
  • The Technical Reference Support Guide (TRSG) - filled with valuable reference information and procedure checklist with frequently asked questions for year-end processing 
  • Keep your tax tables and payroll calculations always up to date with quarterly and year-end Tax Table Updates.
 
Gold Maintenance/Support Plan
The Gold Plan provides you with all the benefits of the Subscription Plan, plus:
  • Unlimited number of support cases direct with Sage support
  • Front-of-the-line access to a phone analyst
  • Extended support hours
  • Upgrade planning assistance
  • Unlimited Anytime Learning courses

Please note that all support services related to these plans are provided directly from Sage Software