About DWD BREADTH OF KNOWLEDGE AND EXPERIENCE The software consultants at DWD Technology Group consist of Sage 100 Master Developers, Sage 50 to Sage 100 Conversion Specialists, Sage BusinessWorks Certified Installers, Sage 50 Premier Trainers, ACT! CRM Premier Trainers and Visual Basic Programmers. Many of the consultants at DWD Technology Group are CPAs with both accounting and technical experience. This added with our network staff of Microsoft® Certified Systems Engineers (MCSE), Citrix™ Certified Administrators (CCA) and our Certified Novell® Engineers (CNE) provides our clients with an unbeatable combination of knowledge and experience. TOTAL SOLUTIONS PROVIDER DWD Technology Group is unique in our industry as we sell and support several of the leading accounting and business management software systems. We have aligned our firm with the industry elite in accounting software in order to provide you with solutions-based recommendations that fit your needs. DWD provides software solutions for a variety of industries including manufacturing, distribution, service, retail, and non-profit. DWD offers accounting software, customer relationship management software and network support services to provide total solutions for our clients, eliminating the sometimes frustrating dilemma clients experience when separating these services. Our extensive products and services in the network solutions area utilize the latest technology to help you stay competitive in today’s business world. NEEDS BASED SOLUTIONS Because we offer multiple software solutions, we are in a position to analyze each of our client’s needs and make a recommendation that fits your requirements. We understand that every business is unique, and by using our step-by-step approach of needs analysis, evaluation, selection, implementation, training, and support, we can better evaluate and recommend a course of action designed specifically for each client. We feel our consulting process and technical expertise is every bit as valuable as the product you select for the ultimate success of a project. Learn more about DWD Technology Group by reviewing our Business Profile. Mission Statement To form lasting partnerships with organizations; to assist them in achieving their goals through the use of proven technology Core Values The following values are the foundation upon which DWD builds all client relationships. These values are strongly held by all our team members and are embedded into the culture of our organization. Through unwavering dedication to our values, we will prosper and grow, allowing us to fulfill the needs of our clients. Exceed Client Expectations - Our clients are the reason we exist. Setting proper expectations and always meeting or exceeding those expectations is paramount to all else we do. Integrity - We operate with the highest level of professional ethics, honesty and respect. Our decisions are based on what's best for our clients and our desire to see them succeed. Teamwork - DWD encourages an environment where team members work cooperatively and support one another to improve efficiencies, expand capabilities and strengthen relationships. Community Leadership - We have a strong sense of responsibility to our community which has shaped our commitment to serving its needs through leadership, charitable giving and service projects. Life Balance - We are committed to providing a challenging and rewarding professional environment for our team, while encouraging a healthy balance between work, family and spirit. Why Choose DWD? ETHICAL WAY OF DOING BUSINESS DWD Technology Group is a division of Dulin, Ward & DeWald, Inc. a full service Certified Public Accounting firm. The high integrity and ethical standards required of today’s CPA firms are reflected in the practices of the Technology division. Our decisions are based solely on what’s best for our clients and our desire to see them succeed. EXTREME FOCUS ON CLIENT SATISFACTION Maintaining an extraordinary level of client satisfaction is the real driving force of DWD Technology Group. This has been accomplished through a keen focus on building solid, trusting relationships and delivering what is promised. As a tool to measure client satisfaction and improve business procedures, we send out random satisfaction surveys asking clients to rate our performance. We use the client satisfaction survey results to help identify our strengths as well as those areas that need improvement. EXPERIENCE AND LONGEVITY OF STAFFDWD recognizes the importance of building solid, trusting relationships with its clients. We work hard to keep our clients happy and we work hard to keep our employees happy. This has resulted in a phenomenal employee retention rate which allows our clients to build strong, long lasting relationships with our consultants. The network engineers at DWD Technology Group have an average of 13 years of IT experience and have contributed a minimum of 4 years of service at DWD. Our network consultants consist of Microsoft® Certified Systems Engineers (MCSE), Citrix™ Certified Administrators (CCA) and Certified Novell® Engineers (CNE). The software consultants at DWD have a minimum of 4 years of systems consulting experience, many of which are also CPA’s with both accounting and technical expertise. They hold the following certifications: Sage MAS 90 Master Developer, Certified Peachtree to MAS90 Conversion Specialist, Peachtree Premier Trainer and ACT! CRM Premier Trainer.